Job Details

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Collections Officer

Alton, Hampshire, United Kingdom, £ £ 27000.00-30000.00 Annual Annual, Permanent


We are working with our client to recruit for a Credit Controller on a permanent basis. This organisation are very well known in their industry and operate a busy working environment.

Client Details

This organisation focus on the financial needs and aspirations of the community by offering solutions that support sustainable development. This business live by a set of values which underpin everything they do and their focus is to make a difference. They focus on customer progress and facilitating customer's options for making sustainable choices and decisions.


As a Credit Controller you will have the following roles and responsibilities:

  • Contact customers by telephone, email, letter or text to maximise the collection of arrears accounts, in accordance with company standards and within legal and regulatory requirements, reducing delinquency with the objective of returning borrower accounts to a resolved or up-to-date payment status.
  • Maintain the computer-based information systems on all activities including building and running and reviewing reports to identify potential problem areas.
  • Embrace technology and ensure it is used to full advantage to meet customer's needs.
  • Provide administrative support for all areas of the Debt Recovery Team or as instructed by line management.
  • Gather/verify client information from various sources and, as directed, to ensure client data is accurate, and update systems with findings and communicate the outcome to all relevant persons.
  • Deal with routine correspondence with regard to any collection or recovery issue.
  • Issue reminders, notices and support the team with the issue of summons to customers.
  • To ensure compliance with all Company policies with particular reference to Data Protection and Health & Safety policies.
  • Maintain an up-to-date knowledge of any laws and regulations and official guidance
  • Maintain awareness and comply with all anti-money laundering legislation, regulations, policies and procedures
  • The concept of team working means that a flexible approach to work areas is required by the role holder. The work areas identified above are not exhaustive and there may be requirement from time to time to carry out other duties.
  • Act with due care and forbearance.


In order to be successful when applying for this role you will need the following skills and attributes:

  • Excellent telephone and customer service skills.
  • Previous experience gained within a similar collections position or customer services
  • Ability to prioritise multiple tasks to ensure the successful completion of each debt collection attempt.
  • Strong negotiation, conflict resolution, time management skills.
  • Excellent IT skills.
  • Proactive approach to work.
  • Team player with strong communication skills both verbal and written.

Job Offer

You will receive a competitive salary and any other company benefits once employed by the business.

Job Details

Not Specified
Alton, Hampshire, United Kingdom
£ £ 27000.00-30000.00 Annual Annual