Job Details

Collections Officer

Newport, Newport, United Kingdom, £20,000 , Permanent

Posted: 13hours ago


Platform Resourcing have a new exciting opportunity for a Collections Executive to join a client business based in Newport, South Wales. Our client is a highly successful Media company. This role would ideally suit a candidate from a credit controlling/ debt collecting background.


* This is a permanent position paying a competitive salary of £20,000 plus a £100 monthly bonus based on compliance that is completely achievable and reached by most members of the team monthly

* Holidays - 25 days plus 8 statutory (Christmas shutdown too)

* Hours - Monday to Friday 9am to 5pm

Duties and Responsibilities

* Receiving inbound and making outbound calls to customers

* Assisting Sales team with unlocking overdue accounts

* Ensuring all conversations are recorded onto the diary management system

* Working towards achieving monthly cash collection targets

* Managing the scrutiny queue and making on the spot decisions whether to release the order for appearing in publication or not

* Reconciling accounts as and where necessary, considering eventualities such as unravelling accounts and reallocating as necessary

* Monitor and adjust credit limits to meet customer needs whilst avoiding the risk of bad debt

* Taking credit card payments over the phone directly onto the customers account

* Dealing with irate and difficult customers, both internal and external

* Negotiating repayment plans as and where necessary

* Setting up of payment plans and ensuring documented on the system

* Liaising with Sales and Sales Managers in person and telephone/email regarding the status of accounts and payment collections

* Preparing accounts for the Legal process

* Raising queries as and when required

* Chasing outstanding queries from Sales

* Working in a Team environment and supporting colleagues as necessary

Essential Experience:

* Experience within a collections or credit control environment

* Experience of negotiating and setting up payment plans

* Experience of going through expenditure forms with customers

* Excellent customer service skills

* Strong communications both written and verbal

* I.T. Literate

If this role sounds ideal for you, please apply immediately by sending your CV across. If you would like any further information, please feel free to call the Newport branch of Platform Resourcing on (phone number removed).

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Platform Resourcing are advertising this vacancy and are acting as an employment agency

Job Details

Newport, Newport, United Kingdom