Collections Officer

Description:

BBS Recruitment is currently recruiting for an experienced Collections Officer in a temp position for our client based in Lambeth.

The successful candidate should be a proactive and hardworking individual with prior experience within a role.

Job Role for Collections Officer

* Manage a portfolio of service charge accounts, working to targets set by the Collections Manager.

* Monitor individual accounts, determining and taking appropriate action to ensure that account holders pay service charges in accordance with the obligations under their lease.

* Collections Officer will maintain contact with account holders through letter, email, telephone, or face-to-face as appropriate; issue statements and other account documentation on request from the account holder.

* Investigate issues with the lease and determine that service charges are in line with the provisions of the lease; ensure that any billing errors are noted and corrected.

* Ensure that any other queries are dealt with and resolved by the appropriate team; contact other teams as necessary and monitor the progress of queries to ensure that the account holder receives a satisfactory response.

* Request write-offs, write-backs and other account adjustments as appropriate.

This role will be working from home for the forseeable future

Job Details