Job Details

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Collections Officer

Bushey, Hertfordshire, United Kingdom, £ £ 19000.00-23500.00 Annual Annual, Permanent


Collections Consultant

About OneSavings Bank:

Not to float our own boat, but we\'re proud to be an award-winning bank, with great customer satisfaction scores.

We began trading as a bank in 2011 and were admitted to the main market of the London Stock Exchange in 2014, joining the FTSE 250 in June 2015. So we\'ve had a really strong start and that\'s because we have great people, great products and a deep understanding of our markets.

In the simplest terms, we\'re a specialist lender which is supported by our stable retail savings franchise, who has over 150 years of heritage behind them (Kent Reliance).

Why should you join us?

If that wasn\'t convincing enough, you\'d be joining OSB during an exciting time of continued growth. Every role at One Savings Bank gives you the opportunity to create your own future with our Bank.

We are underpinned by 4 key values: Stronger Together, Aim High, Take Ownership and Create your Future.

What will I be doing?

By joining the Collections Team, you will have the opportunity to, along with other team members, ensure the efficient and timely collection of residential and commercial arrears, maintaining a pro-active collections strategy.

You will be…

  • Responding to all enquiries, whether received by telephone, in writing or in person efficiently
  • Interacting with customers to ensure a high quality of customer service is consistently provided
  • Amending mortgage accounts as necessary ensuring accurate entry onto the correct system
  • Processing monthly arrears workloads effectively utilising the arrears forbearance toolkit
  • Ensuring system notes are up to date reflecting the role holders recent dialogue with the borrower
  • Preparing litigation and conveyancing instructions and liaising with external service providers

The Ideal Candidate:

  • Will have experience working in a collections or arrears role within Financial Services
  • Will have Intermediate level skills in Microsoft word and Excel
  • Would have a good understanding of commercial and residential mortgages

In return for the hard work you do, we offer a competitive benefits package including:

  • 24 days holiday + bank holidays (you can purchase an additional 5 days holiday)
  • An annual 10% discretionary bonus opportunity
  • Long service awards
  • Perkbox discounts (cheap cinema tickets, family day outs and savings in high-street shops)
  • Save as you Earn scheme

A full list of our benefits package is available on our website: careers/benefits

At OneSavings Bank, we are dedicated to diversity in the workplace and we are committed to a policy of treating all our employees and job applicants equally. No employee or potential employee will receive less favourable treatment because of any protected characteristic.

All applicants must have rights to work in the UK.

Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.

Job Details

Full Time
Bushey, Hertfordshire, United Kingdom
£ £ 19000.00-23500.00 Annual Annual