Job Details

Collections Manager

Altrincham, Cheshire, United Kingdom, £40,000 - £45,000 , Permanent

Posted: 22 hours ago


Collections Manager / Head of Collections - Award winning lender

£40,000 - £50,000


Benefits: Macbook Laptop, Flexible hours, Dress down Mon-Fri,

Job Description for the Head of Collections / Collections Manager:

We are looking for a Head of collections & recoveries agent to join our team based in Altrincham and will be primarily focused within our consumer finance division.

You will be responsible for supporting a team of 2, proactively managing cases of arrears offering solutions to mitigate losses while delivering a fair outcome to our customers'. Ensure that actions are taken to mitigate against losses from bad debt whilst complying with the regulatory requirements we operate within.

Responsibilities for the Head of Collections / Collections Manager:

* Responsible for identifying customers' needs in relation to forbearance, establishing their ability to repay and report and escalate any customer considered vulnerable.

* Prioritise caseloads based on assessment of risk.

* Working to achieve key performance targets

* Operate within a set of delegated authorities as defined by the business.

* Manage daily workload and take appropriate action to include, debt recovery by telephone, tracing of absconded customers, processing money claims through CCMCC, managing insolvency cases and recovery of contractual fees and interest.

* Select appropriate standard correspondence to customers regarding arrears through to notice of default and termination when necessary in accordance with the provisions of the consumer credit act, where applicable.

* Communicate and escalate potential issues/risks

* Liaise with internal and external contacts.

* To provide recommendations for improvements to processes, systems, procedures and controls.

* Ensure that the customer is always treated fairly.


* Demonstrated experience in dealing with collections/litigation accounts in a consumer finance environment.

* Experience within Managing a Collections and Recoveries department

* Knowledge of the consumer finance industry is preferred.

* Understanding and awareness of data protection act and legislative requirements.

* Able to work on own initiative and to contribute to the wider collections & recoveries team's objectives.

* Ability to develop productive relationship with internal and external contacts.

* Computer literate (good knowledge of MS Office suite - Excel, Word)

* Knowledge of Microsoft Office applications and able to build reports and carry out spreadsheet analysis

* Knowledge of treating customers fairly

* Knowledge of compliance procedures within Financial Services

If you are interested in this position and feel you have the experience and attributes for this role then please apply now and Rico Iheagwara will contact you shortly

Job Details

Altrincham, Cheshire, United Kingdom
£40,000 - £45,000