Job Details


Shropshire Telford United Kingdom, TF34 £10 - £10 , Temporary

Posted: 23 hours ago


Collections Agent £9.50 per hour - TEMP TO PERM Central Telford

Your new company
Hays Telford are working with a rapidly expanding business in Telford who are looking to appoint a Collections Advisor on a permanent basis.

Your new role
As a Collections Advisor your role will involve:

  • Handle inbound and outbound calls with customers
  • Asking effective questions to understand more about a customer's situation.
  • Understand income and expenditure
  • Support by providing assistance to other departments as and when required
  • Know the regulators we work with and keep up to date with the processes you need to follow
  • Agree suitable repayment plans which support both customer and the client with have a quick resolution, without putting customers into financial difficulties.
  • Provide the highest level of customer service at all times
  • Inform customers on next steps, sometime this can include more information around legal proceedings
  • Demonstrate empathy and understanding to vulnerable customers

What you'll need to succeed

  • Customer focused enthusiastic individual.
  • Experience in a dynamic customer services environment or call centre role is favourable
  • Good communication skills
  • Flexible on work and shift patterns
  • Able to achieve high standards and targets of customer care
  • Team player
  • PC literate
  • Someone who is patient, understanding and empathetic

What you will get in return

  • A competitive base salary, with a bonus structure
  • In depth training induction
  • Your Birthday OFF
  • Free hot drinks
  • Excellent internal progression opportunities

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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Job Details

Telford, Shropshire, United Kingdom
£10 - £10