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Collections Executive

Birmingham, Dorset, United Kingdom, £ £ 23000.00-25000.00 Annual Annual, Permanent

Description:

An excellent opportunity for a Collections Executive to join a long established and well regarded specialist in the financial sector. The Collections Executive will be responsible for the administration, contact and escalation where necessary of overdue accounts. This is a dynamic role that will cover all aspects of arrears collections. The Collections Executive will need to ensure that arrears cases are actioned promptly and effectively to maximise recoveries and minimise losses. In return the Collections Executive will be rewarded with a competitive salary and benefits

Hours of work: 9am - 5:15pm

Key Responsibilities:

  • Collection of overdue accounts as agreed with the Collections Manager
  • Ensure that arrears are kept below budgeted maximums
  • Corresponding daily with customers via telephone and email to ensure payments are made
  • Advising and providing regular updates to relevant staff of any significant collections case and its progress
  • Maintaining up to date records and allocation of monies
  • Administration of direct debits and preparing arrears reports
  • Liaise with insurance companies, repossession agents, legal representation and sales representatives
  • Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.
  • Management of risk logs, including actively following up outstanding actions
  • Root cause analysis of risk events, partnering with operational colleagues to ensure actions are taken to prevent recurrence

Essential Skills:

· Numerate with analytical ability

· 1 year's experience in a collections based role

· Experience within the finance sector is desirable

· Customer service focused and effective communicator both written and verbal

· Practical problem-solving competence

· Ability to multitask and adapt working style when required

· Exceptional interpersonal skills

KEYWORDS: collections, recoveries, arrears, debt, overdue, analysis, analytical

Unfortunately due to time restrictions we cannot respond to every applicant, in the event that we haven't contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.

We are acting on behalf of the client as an Employment Business in relation to this vacancy.

We are an equal opportunities agency and welcome applicants from all backgrounds.

Job Details

1218922919
Not Specified
Birmingham, Dorset, United Kingdom
Permanent
£ £ 23000.00-25000.00 Annual Annual