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Collections Driver Valetor

London, Greater London, United Kingdom, £ £ 20000.00-21000.00 Annual Annual, Permanent

Description:

Deal efficiently with any customer queries that may arise during the key collection process, ensuring customers receive outstanding service. Demonstrate a professional and can do attitude towards customers that are collecting their new vehicles, as well as during after sales bookings.

Duties/Responsibilites

Complete key collection process whilst adhering to the Cargiant script

Escort customers to their new vehicles; addressing any queries that they might have in a polite and professional manner

Deal with vehicle keys in a responsible manner, ensuring all keys are kept in the correct locations

Conduct vehicle movements in the customer service area

Deal with After Sales bookings, ensuring all faults are recorded on the booking forms. Pass on any additional concerns highlighted by the customers to the After Sales Controller

Perform weekly stock checks to ensure vehicle status and systems are accurate

Deliver vehicles to customer's address as and when required by Management

Prepare all vehicles prior to customer collection, this includes removing windscreen stickers and cleaning the vehicles ensuring high quality is achieved

Help the paint protection team with the paint protection application process as and when needed

Undertaking any other ad hoc tasks as requested by Management & Senior staff

Carrying out final quality control checks using an Ipad ensuring all vehicles are ready for collection

Health & Safety Responsibilites

It is each employee's responsibility to ensure that the environment in which they work in is safe for them and others.

This includes reporting all accidents to management.

Reporting any potential issues which could cause harm.

Behave in a manner which acts in line with the standards set out in the Health and Safety Manual and Company Handbook.

Knowlege Skills & Experience

Essential

Organisational skills

Good communication skills

Professional, polite and pro-active

Full and valid driving licence

Ability to work under pressure

Attention to detail and accuracy

Ability to multitask

Job Details

1158511920
Not Specified
London, Greater London, United Kingdom
Permanent
£ £ 20000.00-21000.00 Annual Annual