Job Details

Collections Consultant - Work From Home

Sunderland, Tyne and Wear, United Kingdom, £9 , Temporary

Posted: 21hours ago



Effectively handle customers who are suffering from Financial Hardship, from early arrears to where a specialist approach to dealing with their situation or possession is required. Use a case management approach, where required, applying a combination of tools to achieve an appropriate outcome for the customer using the decision trees and agreed mandates in line with client policy.

Job Role:

To establish and maintain inbound and outbound contact with customers and implement appropriate
forbearance solutions to address the mortgage arrears through use of decision trees and checklists
To identify customers who would benefit from receiving debt advice
To manage cases effectively through either the mortgage litigation, possession or LPA Receivership
processes in order to minimise any potential loss
To handle litigation or possession cases including deceased, vulnerable, assisted/shortfall sale,
abandoned and voluntary surrender cases
To liaise with third parties and internal stakeholders to agree the most effective course of action individual cases and provide constructive feedback on the options and advice put forward by them.
Ensure appropriate mandates are applied in decision making in relation to arrangements, litigation receivership related activity and loan modification decision.
Ability to respond to customer correspondence
Provide training and buddying support as and when required within team, training academy and
development centre
Provide feedback and coaching, training on tasks to peers, ensure any changes are made aware to
Support adhoc audit findings and act on feedback with a view to developing skillsKey Skills:

Ability to take ownership and manage own work through to conclusion, escalating issues as appropriate
Basic knowledge of litigation and loss mitigation methods
Knowledge of debt advice and third party support desirable
Flexibility in approach to workloads
Ability to effectively communicate within own team and at Team/Senior Levels
Knowledge of Operational systems, Word and Excel
An ability to understand own role within the end to end process chain and impact of isolated
decision making
Ability to build and maintain positive working relationships in order to deliver departmental and group goals
Able to identify opportunities for process and performance improvement at a personal, team, unit level.Hours of Work - Working from Home - Monday to Friday between 8.00am-8:30pm. You will required to work Saturdays or Sundays on a rota basis

Laptop and Equipment Provided

Pay - £8.82 per hour

Temporary 6 Month Contract (possibility of been extended)

Immediate Start Dates.

Cordant Group is an equal opportunities employer

Job Details

Sunderland, Tyne and Wear, United Kingdom