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Collections Coach

Cardiff, United Kingdom, £ £ - Annual Annual, Permanent


The Collections department is responsible for helping our customers who may find themselves in arrears or facing difficulty with their finance agreement.

Our coaches assist with the on-going coaching, training and development of staff within the Collections function at MotoNovo Finance and ensure training and development delivered is successfully translated from theory into practice with an objective assessment of staff competency.

What would your day look like?

Assisting with the on-going coaching, training and development of staff with the Collections department (either in office or remotely)
Supporting the Collections Trainer in the delivery of training sessions as and when required
Supporting colleagues to understand the importance of reaching Fair Outcomes with our customers for the long term success of MNF
Working with the Collections Training Consultant to support the induction of new starters and the Graduation Bay process of the induction on-boarding of new staff
Working with a variety of Collections Managers and Team Leaders to assist with 1to1 and group based coaching through a wide range of methodologies
Adapting your style to best suit the people you are coaching, looking for innovative ways to bring to life our approach to Collections and ensure the information is retained through ongoing support
Maintain an up-to-date knowledge of regulatory and legislative information related to MotoNovo Finance products and services (e.g.CONC, ICOB, FCA Rules, Money Laundering, Data Protection, etc.) What do we expect of you?

Due to the importance of delivering fair customer outcomes, people development in a regulated collections environment is essential
Working experience within a Collections Advisor role
Excellent written and verbal communication skills recognising the best approach to take for a wide variety of people
A genuine positive mindset within a variety of situations
The ability to build trusting relationships and generally have great interpersonal skillsStill Curious?

MotoNovo Finance forms an integral part of Aldermore Group, having been brought together with Aldermore Bank, under the First Rand umbrella. Whilst our parent company operates internationally from their HQ in South Africa, we are a UK-based financial services specialist that supports our customers across a range of products and services.

Underpinned by our strategic blueprint, \"backing people to fulfil life\'s hopes and dreams\", we thrive upon saying \"yes\" to our customers. Thousands of customers choose MotoNovo Finance every week to buy their next car, van or motorbike.

This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose over the course of the next 3 to 5 years.

Join us today and we will make the same promises to you as an employee, as we do to each of our customers. We value your differences; welcoming applications from all sections of society. We continue to build an inclusive, empathetic and creative environment; where your views and contributions will inspire new ways of thinking.


MotoNovo Finance is an equal opportunities employer.

We do not accept speculative agency CVs. Any CV received by MotoNovo Finance will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by Recruitment.

Where a DBS check or CIFAS check is identified as necessary, all application forms, job adverts and recruitment briefs will contain a statement that an application for a DBS certificate or a CIFAS check will be submitted in the event of the individual being offered the position

Job Details

Not Specified
Cardiff, United Kingdom
£ £ - Annual Annual