Collections Assistant

Description:

We have fantastic opportunity to join one of our clients based in Penshaw who are a well-known electricity distribution company. They are currently looking for an experienced Collections Assistant to join their finance team.

This is a temporary position until 31st March 2022 paying £9.33 per hour.

You will need good organisational skills, knowledge of MS Office especially Word, Excel and Outlook. Experience of CFS Oracle is preferred. You will be accurate, able to work to deadlines with good verbal and written communication skills.

Two year's similar experience is essential and we would prefer you to have AAT and ICM qualifications. You will be expected to pass a credit check for this role.

Main duties include processing receipts for cash, taking card payments, processing refunds. Dealing with customer enquiries and providing key information on a frequent basis.

Other tasks will include the following:
Processing customer payments
Allocating funds against invoices
Inputting receipts
Completing banking schedules
Credit checks
Speaking to customers re queries
Journal transfers
Uploading and reconciling debit/credit card payments
Processing refunds
Taking payments over the phone
Handling emails and telephone calls, both internal and external
Responsible for:
Data input
Data validation and analysis
Customer risk monitoring
Written and verbal communication with internal and external customersThe hours of work are 8:30am to 4:40pm (37 hours per week) Monday to Friday. The company offer free onsite parking and can also be accessed via public transport

Job Details