Job Details

Click here to become a registered jobseeker.

Collections and Recovery Support Agent

County Durham, United Kingdom, £ £ 23000.00-23000.00 Annual Annual, Permanent


Job Title: Collections and Recovery Support Agent

Job type: Full time - 37.5 hrs per week (Between 9:00am - 5:00pm, Monday - Friday)

Salary: £23,000

Closing date: 19/11/2021

Everflow Water is a retail company forming part of the Everflow Group. We are the fastest growing water retail company in the UK, with a focus on SME businesses.

We are looking for experienced, dynamic collectors to join our growing team.

You will be responsible for contacting business customers on a daily basis and manage the collections process from the beginning to the end, ensuring the customer's issues are thoroughly investigated and a solution is found where possible. We are looking for agents who can build a strong rapport quickly, making sure that the customer trusts you to solve their issue and ultimately, cash is collected. It's very important that you take ownership for each case and see it through to the end with empathy and understanding being a key trait to be successful in the role.


  • Proactively chase and collect outstanding debt on assigned ledger
  • Chase and collect cash from business customers, implementing payment plans where necessary
  • Resolve invoice queries in a timely manner
  • Liaise with the wider finance and commercial teams to resolve queries and issues on overdue debt
  • Weekly reporting on account and ledger status
  • Escalate problematic accounts to the credit control team leader as required
  • Always deliver excellent customer service

What we're looking for:

  • Experience within a Collections/ Credit Control role in a high-volume environment (Essential)
  • Confident and comfortable speaking and asking questions on the telephone to gain a full understanding of our customers circumstances
  • Excellent communication and organisational skills
  • Engage positively with team meetings, huddles and wider business forums
  • Support team members with workload during time of absence or high activity, to ensure business needs are met
  • Responsive to changing processes and environment
  • Excellent analytical and numeracy skills
  • Ability to priories and manage own workload
  • Effective communication, negotiation and influencing skills
  • Exceptional attention to detail
  • The ability to cope well under pressure
  • Self-motivated and a team player


  • Ongoing support, development and training
  • Great reward and recognition system
  • Exposure to all parts of a growing business
  • Attractive salary
  • Pension scheme
  • 25 days annual leave plus bank holidays
  • Free parking

If you are able to start work immediately, please let us know in your application.

Job Details

Not Specified
County Durham, United Kingdom
£ £ 23000.00-23000.00 Annual Annual