Job Details

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Collections and Recovery Associate

Wolverhampton, United Kingdom, £ £ 20000.00-23000.00 Annual Annual, Permanent


About the team:

Are you looking for an exciting collections role within an organisation that puts the needs of its customers first in a dynamic environment?

About us:

OSB Group is a leading specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market. Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB's unique cost-efficient operating model is supported by our wholly-owned subsidiary OSB India.

What you will be doing:

In this role, you will be responsible for efficient and timely collections activity on a portfolio of mortgage accounts maintaining a pro-active collections strategy. This involves telephoning and discussing with customers queries and problems with the repayment of their mortgage loan.

You will be responsible for tailoring a solution within our customer focused policy that optimises the outcome for the Group and for the customer.

Your responsibilities will include…

  • Respond to all enquiries, whether received by telephone, in writing, efficiently and in accordance with the Group's Collections Policies.
  • Utilise a suite of initiatives, successfully identify long term solutions that meet both the need of the customer and the business, seeking support and guidance where necessary.
  • Ensure all solutions agreed with the customer are sustainable and take into consideration the customers personal circumstances.
  • Adhere to our Call Model principles during all contact with the customer, displaying a continued improvement and ensuring an appropriate result for the customer and the business is achieved in all calls.
  • Ensure compliance with all statutory and regulatory requirements for mortgage arrears with particular emphasis on treating customers fairly (TCF). Ensure all work is carried out in line with the applicable regulatory and legislative requirement

In return for your commitment:

We offer a base salary dependent on experience starting from £23,000 and a competitive benefits package including:

  • Discretionary annual bonus opportunity of up to 5%
  • 28 days annual leave plus bank holidays
  • Contributory pension (8% employer 5% employee)
  • Life Assurance (4x salary) plus Group Income Protection
  • Access to Private Medical Insurance and Medical Cash Plan
  • Additional benefits such as, Cycle Purchase scheme, Season Ticket Loan, Holiday purchase / sell schemes, Employee Perk Portals and Save as you Earn scheme.

Could you be the one?

We are looking for talented individuals who have the experience/knowledge and qualifications set out below:

  • Previous experience in a collections/ arrears role within the Financial Services Industry is essential
  • Product knowledge of commercial and residential mortgages
  • Strong verbal negotiation, communication, and listening skills

We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.

What to do next

If this sounds like you, please send us your CV! For internal applications, please visit the internal careers page to apply. The closing date is 31st August 2021.

Alternatively, if you wish to have an informal and confidential chat about this role please contact us on

If shortlisted from your initial application we operate a personalised recruitment process. Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you!

As a combined group, we are dedicated to diversity in the workplace and we are committed to a policy of treating all our employees and job applicants equally. No employee or potential employee will receive less favorable treatment because of any protected characteristic.We provide a fully inclusive and accessible recruitment process and pro-actively offer and make reasonable adjustments as and when required.

We recognise that flexible working opportunities can be of benefit to both employees and the organisation, improving work-life balance and enabling the business to attract and retain skilled and valued employees. Please speak to us about how this could work for you.

All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful.

Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.

Job Details

Not Specified
Wolverhampton, United Kingdom
£ £ 20000.00-23000.00 Annual Annual