Job Details

Collections & Recovery Advisor

Hampshire United Kingdom, SO249 £13 , Contract

Posted: 32 mins ago


Our high-profile client is recruiting for a Collections and Recovery Advisor.
The role of the collections advisor will include:
• Working as a Collections Advisor involves optimising customer contact through understanding customers' circumstances and collecting outstanding arrears.
• Speaking to customers over the phone, you'll agree repayment plans, reduce potential risk and secure customer payments whilst working within guidelines.
• Balancing customer needs against commercial viability and company brand values, you'll also support management in change activities to enable process improvement and regulatory compliance.
The successful collections advisor will require:
• Previous customer service/ high call volume experience is desirable as you will be required to hit the ground running.
• Prior knowledge of working in a collections environment (desirable)
• Be capable of handling conflict, negotiating and avoiding confrontation with the ability to prioritise tasks
• An excellent level of both written and verbal English language
• Team player with a high level of motivation and resilience
• Excellent attention to detail
• Organisation skills
Index Recruitment Ltd is acting as an Employment Business in relation to this vacancy.
"Due to the high volume of applications we currently receive, we are unable to respond to all candidates. If you do not hear from a Consultant within 5 working days unfortunately you have been unsuccessful on this occasion

Job Details

Hampshire, United Kingdom