Job Details

Collections and Recovery Advisor - Credit Control

Hampshire Farnborough United Kingdom, GU140 £13 , Contract

Posted: 12 mins ago


Collections & Recovery Advisor - Credit Control

£13.47 p/h (PAYE - Inside IR35)

12 Month Contract


A well-known automotive brand is seeking a Collections Advisor to support them on a 12-month contract.

Key responsibilities:

Working as a Collections Advisor optimising customer contact through understanding customer's circumstances and collecting outstanding arrears.
Speaking to customers over the phone, you will agree repayment plans, reduce potential risk and secure customer payments whilst working within the guidance of the FCA's Treating Customers Fairly Principle.
Balancing customer needs against commercial viability and company brand values, you'll also support management in change activities to enable process improvement and regulatory compliance.
Key skills and experience:

If you have got telephone customer service experience in a B2C (business to customer) financial services environment and are passionate about providing excellent customer care we'd like to hear from you.
Previous experience of working as a Collections Advisor in a financial services organisation would be highly desirable or alternatively you may have experience of working within a Customer Services environment and dealing with inbound and outbound calls
Be capable of handling conflict, negotiating, and avoiding confrontation with the ability to prioritise tasks
Able to extract information by using appropriate questioning techniques, to make informed decisions to optimise cash collection and to resolve any potential breaches of contract
An excellent level of both written and verbal English language
Team player with a high level of motivation and resilience
The applicants will be required to be fully office based in Farnborough for an initial 2-month training period but once training is complete, they will be able to work flexibly from home 2-3 days / week.

Interested in the above opportunity? Apply today by sending your CV to

Candidates need to be able to demonstrate eligibility to work in the UK

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Contracts are those of an Employment Business

Job Details

Farnborough, Hampshire, United Kingdom