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Collections & Recoveries Administrator Tier 1

Chatham, Kent, United Kingdom, £ £ 21000.00-23000.00 Annual Annual, Permanent


About the team:

Are you looking for an exciting collections administration role within an organisation that puts the needs of its customers first in a dynamic environment?

About us:

OSB Group is a leading specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market. Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB's unique cost-efficient operating model is supported by our wholly-owned subsidiary OSBIndia.

What you will be doing:

In this role, you will be providing accurate and timely administrative assistance to the Collections & Recoveries department. Ensuring that the daily activities within the Collections department are processed and administered correctly and in line with agreed SLAs.

Your responsibilities will include…

  • Dealing with Collections related inboxes, managing incoming and outgoing responses
  • Preparing invoices for management approval
  • Preparing letters to Housing Associations and Solicitors regarding rent and or service charge arrears
  • Collating and dispatching letters/communications on behalf of all Collections & Recoveries Officers within the department
  • Making and responding to telephone calls to/from solicitors, Asset managers and Housing Associations, providing a polite, professional and accurate response
  • Manage the Collections functions filing requirements in line with agreed protocols ensuring that all required documentation is filed and archived to ensure swift retrieval when required
  • Identifying requests/queries more appropriately dealt with by other departments and referring them as appropriate

In return for your commitment:

We offer a base salary dependent on experience of between £21,000 - £23,000 and a competitive benefits package including:

  • Discretionary annual bonus opportunity of up to 12.5%
  • 28 days annual leave plus bank holidays
  • Contributory pension (8% employer 5% employee)
  • Life Assurance (4x salary) plus Group Income Protection
  • Access to Private Medical Insurance and Medical Cash Plan
  • Additional benefits such as, cycle purchase scheme, season ticket Loan, holiday purchase/sell schemes, employee perk portals and save as you earn scheme.
  • Prioritising your well-being!

Could you be the one?

We are looking for talented individuals who have the experience and knowledge set out below:

  • Previous work experience in a volume driven administrative function
  • Intermediate skill level in regards to Microsoft Word and Excel
  • GCSE's in Maths and English

We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.

What to do next

If this sounds like you, please apply now! For internal applications the closing date for applications is 21st September, please visit the internal careers page to apply.

Alternatively, if you wish to have an informal and confidential chat about this role please contact us on

If shortlisted from your initial application we operate a personalised recruitment process. Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you!

OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds.

As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector. We don't stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board level and on a monthly basis receive updates on our progress.

Whilst we are an organisation that values face-to-face interaction and relationship building, we also acknowledge that people are not just productive in an office and tied to the 9 to 5. The vast majority of roles throughout the Group fall within scope of our Hybrid Working approach, which aims to provide ongoing flexibility and support in terms of work:life balance. Our approach provides opportunity for individuals to informally agree with their Line Manager how they split their working week between their primary office location and home.

All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful.

Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.

Job Details

Not Specified
Chatham, Kent, United Kingdom
£ £ 21000.00-23000.00 Annual Annual