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Collections & House Officer

London, United Kingdom, £ £ 24393.00-24393.00 Annual Annual, Permanent



We have a unique opportunity for someone who is passionate about great conservation. As the Collections and House Officer, you'll lead on the care and presentation of this unique Tudor mansion in the heart of Hackney. Variety is the order of the working day; you'll be involved in everything from preparing the house for opening, to managing volunteers and delivering visitor experiences which present the property and the collection, in new and innovative ways as well as supporting with the many events hosted at Sutton.

Hours: 37.5 per week. Monday - Friday (occasional weekend working required)

Salary: £24393 per annum. Inclusive of an additional Inner London Weighting allowance of £4,465 per annum.

Contract: Permanent role

What it's like to work here

Set in the heart of lively Hackney, Sutton House's history spans over 500 years, from a seat of Tudor power to an 80s punk squat. Today, Sutton acts as a lively cultural and social centre for the community and a venue for weddings and private events, whilst continuing to attract visitors through guided specialist tours. A strong team spirit and collaborative working environment is key to the success of Sutton House and we are looking for a proactive, creative colleague to care for the collection and support its future vision.

What you'll be doing

As the Collections and House Officer, you'll be responsible for the daily opening of the house, ensuring appropriate resources are in place to provide a consistent and excellent visitor experience. You'll be responsible for managing the routine and deep cleaning programmes and will manage a team of conservation volunteers on a day-to-day basis. You will be confident in carrying out compliance tasks, ensuring tasks are carried out to a high standard in line with Trust guidance to manage risks to the public, staff and volunteers. You will be confident in communicating with external contractors to coordinate onsite building maintenance tasks.

You'll collect and accurately record information during housekeeping routines to inform our understanding of the house and the collection and use preventive conservation techniques to improve how we conserve, interpret, and present the property. Leading by example you'll ensure a culture of excellent customer care, engaging our visitors with conservation and the history of Sutton House, sharing tales from the past as well as your personal experience of working here.

Who we're looking for
  • Knowledge of customer care and approaches to optimising visitor enjoyment.
  • Good team player with day to day line management and supervisory skills.
  • Good interpersonal skills enabling relationships to be maintained.
  • Some knowledge and experience of managing costs and expenditure.
  • Willing to contribute original or imaginative ways to make elements of the collection or house that are difficult to reach accessible to all visitors.
The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

Wherever you're from, and whatever your background, we want to hear from you - and it doesn't matter if you're jam first, cream first, or even if you don't like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

  • Flexible working whenever possible
  • Free parking at most locations
  • Free entry to our properties for you, a guest and your children (under 18)
  • Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.

Job Details

Not Specified
London, United Kingdom
£ £ 24393.00-24393.00 Annual Annual