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Collections & Billing Administrator

Cardiff, Cardiff, United Kingdom, £ £ 20000.00-22000.00 Annual Annual, Contract


Do you want to join the leading independent provider of utility networks?

BUUK Infrastructure know that our greatest asset is our staff, and we are a company that our people feel proud to be a part of. The passion and commitment shown by every member of our team allows us to succeed in our mission statement - "To deliver consistently high-quality service to customers to earn their long-term loyalty to BUUK."

BUUK Infrastructure are currently recruiting for a Billing and Collections Administrator to be based at our office in Cardiff covering a secondment for 6 months. This is a full-time position.

We are looking for a motivated team member who can demonstrate a high level of attention to detail, with excellent written and verbal communication skills. This role requires the coordination of a variety of administrative tasks to allow our billing and collections processes to be completed accurately and on time, so the ideal candidate will display excellent organisational and multi tasking ability.

This is an exciting opportunity for someone to gain valuable experience and join a company that has been recognised as a Great Place to Work®.

Responsibilities will include -

* Update customer records

* Downloading bank transactions and allocating payments to customer accounts

* Responding to email enquiries

* Assist with the pre and post-billing account checks

* Assist with the production of customer bills and reminder letters

* Provide contract management support

* Facilitate new customer accounts to be created within the billing system

* Sorting and distributing post, sending customer post including welcome packs

* To make outbound telephone calls to customers where required

* Assist with reviewing fixed direct debit collections; adjusting amounts either up or down and communicating with customers

* Raising refund requests where required

* To provide assistance to other members of the team in respect of:

- Rectifying crossed water meters and associated billing

- Calculating and applying leakage allowances and credits

- Undertaking the advanced bill checks

- Assist with estimating meter readings

* Provide test support for system development

* Undertake other tasks and ad-hoc project work as required by the business

Along with a rewarding working environment we offer a competitive starting salary, pension and life assurance. We offer 25 days holiday plus bank holidays (plus the opportunity to purchase more through our flexible benefits scheme), corporate perks (reduced cinema tickets and discounts at high street shops), and wellbeing assistance (24-hour helpline and counselling service).

If you have any questions or would like to discuss the role in more detail, please get in touch.

Due to the current on-going Coronavirus pandemic, we understand there may be questions about working from home and our offices. BUUK and its group carefully monitor government guidelines and are proud to operate COVID secure offices.

We currently offer a mixture of office and remote working for positions where possible and are taking precautions to ensure all of our staff are safe. Please don't hesitate to contact us to discuss this further

Job Details

Not Specified
Cardiff, Cardiff, United Kingdom
£ £ 20000.00-22000.00 Annual Annual