Job Details

Collections & Arrears Support Advisor - Call Centre

Lowestoft, Suffolk, United Kingdom, £10 , Temporary

Posted: 23days ago


Randstad is working with a leading utilities company based in the Lowestoft area who are looking for experienced Arrears Support Advisor with proven Contact Centre / Call Centre, Customer Care experience.

The main purpose of the temporary Customer Advisor job is to provide excellent customer service to calls from customers who are in arrears with their bills.

The ideal candidate will be able to demonstrate empathy and understanding whilst discussing customers personal circumstances and outstanding arrears.

Duties and responsibilities will include:

* Respond to telephone contacts from customers around their balances, payments arrangements and applications for reduced bills.
* Update customers account adjustments for changes such as house moves, amending end reads, requesting visits etc.
* Giving detailed information and explain options for customers who have received county court claims, notice of intention or enforcement actions.
* Have discussions around customers household income and expenditure to agree affordable payment arrangements to help customers clear their arrears.
* Understand customer's circumstances to highlight options for customers to reduce their bills by considering metering, water efficiency and alternative tariffs.
* Identifying customer's additional requirements to allow us to provide a tailored service.

Skills and experience required for the role:

* Experience with dealing with conversations around debt and income and expenditure collection
* Knowledge of external customer support services available, such as StepChange, MIND, Age UK
* Excellent communication skills both verbally and written
* Problem solving - an ability to investigate, understand and find solutions.

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone

Job Details

Lowestoft, Suffolk, United Kingdom