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Collections Analyst

Glasgow, Lanarkshire, United Kingdom, £ £ 21000.00-23000.00 Annual Annual, Permanent


Collections Analyst - Glasgow - Salary £21,000 - £23,000 p/a DOE.

Are you experienced in Collections and have a proven track record of delivering exceptional customer service in a fast paced environment?

HRC Recruitment are working closely with a reputable Glasgow based firm to help them appoint their newest team members into their Collections Analyst roles. This is an excellent opportunity for an experience individual to take their career to the next level within a growing business!

Hours: 35 hours per week covering the following office hours - Monday to Friday 8am-8pm, Saturday/Sunday 9am-6pm

Location: Glasgow

Contract: Permanent

Are you who we're looking for?

  • Minimum of 1 years experience in a Collections role is essential
  • Experience within the full collections life cycle
  • Strong telephone manner, able to naturally build rapport and communicate well
  • Results driven individual
  • Excellent listening skills
  • A natural people person who loves talking to customers
  • Can work well individually and as part of a wider team environment

What does the day to day look like?

  • Managing both inbound and outbound calls
  • Call handling and working towards key SLA's and KPI's
  • Advising customers on suitable payment plans
  • Acting as an ambassador for the brand by using great listening skills
  • Handling sensitive calls with empathy, particularly relating to any vulnerable customers
  • Delivering outstanding levels of service to all customers

Interested? If so, please send your CV ASAP to Martine O'Kane or apply through the link below.

Please note that all successful candidates will be subject to background checks which include 5-year work references, criminal background check and credit check.

HRC Recruitment acts as both an employment business and an employment agency.

Job Details

Not Specified
Glasgow, Lanarkshire, United Kingdom
£ £ 21000.00-23000.00 Annual Annual