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Collections Agent - Motor Industry

London, United Kingdom, £ £ 22000.00-24000.00 Annual Annual, Permanent


Collections Agent

Salary: £22,000 - £24,000

Hours: Mon to Fri 8:30am - 5:00pm

Location: Uxbridge


The main purpose of this role is to effectively handle and negotiate claims in a proactive and efficient way enabling us to make a recovery of our outlay from the responsible party as quickly as possible in order to maximise profitability.


Confident negotiation with third parties in order to achieve successful settlement results
Application of the ABI GTA, relevant case law and credit hire principles in order to settle cases
Apply a structured approach to managing your own caseload
Pro-actively make outbound calls to insurers to discuss cases and agree settlement terms
Comprehensively review and appraise cases prior to escalating to your line manager
Liaise with other parties such as solicitors, insurers and repairers regarding ongoing cases
Flexibility to take on related tasks and projects to support the collections department and the wider business as required
Provide support to the Recoveries Team Leader by ensuring delivery of own performance against agreed objectives, KPI\'s and SLA\'s
To adhere to Company processes with regard to FCA compliance and Treating Customers Fairly. Essential Skills:

Excellent telephone manner
Confident negotiator
Good organisational skills, strong ability to prioritise and high attention to detail
Strong verbal and written communication skills
Has a working knowledge of Word/Excel/Outlook
Numeracy skills to be able to understand and effectively settle our credit hire invoices
Ability to build effective relationships with colleagues
Have a \'can do\' attitude and an ability to think \'outside the box\'

Desirable Skills:

Previous experience within the credit hire or motor insurance industry
A working knowledge of the Highway Code, common accident scenarios and standard driving practises

Job Details

Not Specified
London, United Kingdom
£ £ 22000.00-24000.00 Annual Annual