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Collections Agent Late Arrears

Manchester, Lancashire, United Kingdom, £ £ 30000.00-30001.00 Annual Annual, Permanent


Collections Agent - Late Arrears

Industry: Financial services / Automotive

Location: Manchester

Salary: up to £30,000 (Per Annum)

We currently have an exciting opportunity for a Collections Agent - Late Arrears to join our brand-new Manchester based Collections Team for our UK Motor Finance client, working withing a fast-growing consumer lending business.

Key responsibilities:

The role of Collections Agent is primarily to communicate with our customers in arrears, predominantly via telephone and on occasion via written communication methods. We strive to ensure that our customers receive a professional, compliant journey always therefore outstanding customer service skills are paramount. In addition, we look for people with great work ethics with the ability to be able to work to tight deadlines and communicate effectively at all levels. Within a regulated environment and fast paced department there are of course service levels, KPI's and targets to be met which are all geared to meet our customers' expectations whilst achieving the business goals.

Skills required:

  • To recover customer arrears via telephone, written communications and/or any other digital methods introduced into the department / function
  • Set appropriate, sustainable, and compliant repayment arrangements
  • To address failed arrangements in an appropriate and timely manner
  • Address customer's change of circumstances in line with company policy and procedures surrounding potentially vulnerable customers
  • To liaise with other departments to ensure the customer receives the correct outcomes to collections issues raised
  • General administration duties
  • To adhere to the rules and guidelines as set out by the company and its regulators (FCA / ICO/ FLA)
  • To address and raise any risks identified thought the course of the role and in line with company policy
  • To assist in projects / mini-initiatives within the collections function as advised by line manager
  • Adhere to KPI's set by the business
  • Understand and adhere to departmental Service Levels (SLA)
  • To meet individual and contribute to team targets
  • To complete any reasonable ad-hoc requests
  • To assist with the tracing function within the department where necessary

Additional details:

  • The Collections team are currently open to customers 8am to 7pm Monday to Friday, Saturday 9am until 5pm - within these core hours the shifts are currently 8am - 4pm, 10 am - 6pm and 11 - 7pm. You will be required to work 1 in 3 Saturdays and some Bank Holidays (not Christmas!) but will get days off in lieu.

Our client offers an attractive reward package which includes:

  • Competitive Basic Salary& Bonus
  • Standard Life Pension (9% non-contributory)?
  • AXA Healthcare with Family cover
  • 25 days holiday (plus bank holidays)
  • Full training and development

Perks and other extras:

  • Paid day off to Volunteer with our nominated charity
  • Complimentary Breakfast, Fresh Fruit, Diet Coke/ Coke, Great coffee!
  • Seasonal social events
  • Season Travel Ticket Loans?
  • Rewards scheme
  • Salary sacrifice Electric Car leasing scheme.
  • Mentoring scheme
  • Cycle to Work Scheme

Job Details

Not Specified
Manchester, Lancashire, United Kingdom
£ £ 30000.00-30001.00 Annual Annual