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Job Details

Collections Agent

Shropshire Telford United Kingdom, TF34 £10 - £10 , Temporary

Posted: 11 hours ago

Description:

Collections Agent £9.50 + per hour + commission Telford

Your new company
Hays are working with a rapidly growing business in Telford who are looking for a Collections Agent on a temp to perm basis.

Your new role

  • Handle inbound and outbound calls with customers
  • Asking effective questions to understand more about a customer's situation
  • Understand income and expenditure
  • Support by providing assistance to other departments as and when required
  • Know the regulators we work with and keep up to date with the processes you need to follow
  • Agree suitable repayment plans which support both customer and the client with have a quick resolution, without putting customers into financial difficulties.
  • Provide the highest level of customer service at all times
  • Inform customers on next steps, sometime this can include more information around legal proceedings
  • Demonstrate empathy and understanding to vulnerable customers



What you'll need to succeed

  • Customer focused enthusiastic individual.
  • Experience in a dynamic customer services environment or call centre role is favourable
  • Good communication skills
  • Flexible on work and shift patterns
  • Able to achieve high standards and targets of customer care
  • Team player
  • PC literate
  • Someone who is patient, understanding and empathetic



What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Details

1463106850
Telford, Shropshire, United Kingdom
£10 - £10