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Collections Agent

Altrincham, Cheshire, United Kingdom, £ £ 19000.00-25000.00 Annual Annual, Permanent

Description:

Collections Agent

Altrincham

Up to £25,000 + benefits

Benefits of working as a collection's agent

  • Extremely competitive base pay
  • uncapped bonuses
  • Unlimited holiday

The business:

Our client is a revolutionary fintech platform enabling customers of over 1000 online stores to spread the cost of online-bought items over a desired period of time. Naturally our client has a diverse clientele from countless sectors ranging from health and fitness to photography. During 2021 the company have experienced meteoric growth and are now looking to take on new collections agent to help continue this trend and facilitate their dominance in the market for years to come!

Key Responsibilities of a Collections agent

  • Supporting vulnerable customers and non-vulnerable by identifying appropriate arrears solutions
  • Completing income and expenditure forms
  • Communicating solutions verbally and by phone
  • Meeting quality and production targets
  • Escalating any issues to Team Leader • Escalate policy / process gaps to appropriate party

Skills needed to be a Collections agent

  • You are an excellent communicator, really enjoying speaking with our customers.
  • Your day-to-day will include regular contact over the phone, by email, and live chat. Your conversations will often be challenging, working with our customers who are having payment difficulties to help get them back on track with their payments.
  • You are resilient. You'll show sensitivity and courage to help find the best solutions for our customers who are struggling.
  • You enjoy problem-solving and thinking creatively and independently. We are a fast-paced, entrepreneurial environment. There is often a lot of working it out as you go, multi-tasking, and working out how things can be done better.
  • You love having fun. We work very hard, and so laughter each and every day is key.

If you think you have what it takes to become a collections agent, then please apply to this ad!

Job Details

1408752810
Not Specified
Altrincham, Cheshire, United Kingdom
Permanent
£ £ 19000.00-25000.00 Annual Annual