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Collections Agent

Manchester, Lancashire, United Kingdom, £ £ - Annual Annual, Permanent

Description:

Job Title:

Collections Agent

Salary:

Up to £30,000 (DOE)

Location:

Manchester

Hours:

Monday to Friday - 08:00am - 19:00pm (08:00am - 16:00pm / 10:00am - 18:00pm / 11:00am - 19:00pm)

1 in 3 Saturdays - 09:00am - 17:00pm

Job Responsibilities:

  • To recover customer arrears via telephone, written communications and/or any other digital methods introduced into the department / function
  • Set appropriate, sustainable and compliant repayment arrangements
  • To address failed arrangements in an appropriate and timely manner
  • Address customer's change of circumstances in line with company policy and procedures surrounding potentially vulnerable customers
  • To liaise with other Oodle departments to ensure the customer receives the correct outcomes to collections issues raised
  • General administration duties
  • To adhere to the rules and guidelines as set out by the company and its regulators (FCA / ICO/ FLA)
  • To address and raise any risks identified thought the course of the role and in line with company policy
  • To assist in projects / mini initiatives within the collections function as advised by line manager
  • Adhere to KPI's set by the business
  • Understand and adhere to departmental Service Levels (SLA)
  • To meet individual and contribute to team targets
  • To complete any reasonable ad-hoc requests
  • To assist with the tracing function within the department where necessary

Required Skills and Experience:

  • Must have 18 months minimum collections experience ideally within a regulated environment
  • Asset / Car finance would be an advantage.
  • Consumer Finance desirable but not essential
  • You must have 5 GCSE's including Maths and English at C grade or above , plus have successfully completed A Levels/ BTEC or Equivalent.
  • You must be IT literate with experience of using Word, Excel.
  • Good written, numeracy and oral communication skills.
  • Accuracy and attention to detail
  • To be able to recognise and deal with customers' sensitive circumstances and ensure the appropriate actions is taken
  • Ability to prioritise, be organised and efficient
  • Flexibility with the capability to adapt to change, new practices and cope under pressure but with the ability to recognise when to seek assistance
  • Able to integrate within a team and able to work on your own initiative
  • Friendly and helpful approach
  • Treat your colleagues, clients and their customers as well as third parties with respect
  • Good timekeeping

Benefits:

  • Competitive Basic Salary (up to £30,000 DOE)
  • 10% Discretionary Annual Bonus
  • Share Options for Top Performers who have been with us 12mths or more
  • Pension (9% non-contributory )
  • AXA Private Healthcare with Family cover
  • Death in Service Benefit (Salary x 4)
  • Salary Sacrifice Electric Car Scheme via Tusker
  • 25 days holiday (plus bank holidays)
  • Maternity Pay
  • Full training and development.
  • Flexible Working Policy

Please note that Cordant People are an equal opportunities employer

Job Details

1351074272
Not Specified
Manchester, Lancashire, United Kingdom
Permanent
£ £ - Annual Annual