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Collections Agent

Runcorn, Cheshire, United Kingdom, £ £ 20000.00-24500.00 Annual Annual, Permanent


Exciting new opportunities for full-time and part-time Collections Agents to join an award winning, rapidly expanding organisation. If you have a background in accounts, customer service or admin, or are looking to start your career, we want to hear from you!

DCBL is a highly successful client-focused business and we are one of the market leaders, with the business showcased "Can't Pay, We'll Take It Away on Prime-time television and streaming services.

Whether you are looking for a full-time, or a part-time position to fit around other commitments, DCBL have a Collections Agent role to suit you. We are extending our opening hours and have several positions available (telephone or correspondence based) - including evenings and Saturdays.

The role of the Collections Agent is to maximise collections throughout the process of the Collections letter cycle. Agents are the main point of contact for debtors who have received a Debt Recovery letter and are responsible for taking payments, setting up payment arrangements and answering debtor queries.

What's on Offer?

  • Salary £20,000, moving to £22,000 after successful completion of probation (OTE of £24,500)
  • Regular bonuses and incentives
  • Flexible Hours - Part-Time and Full-Time available
  • Early finish Fridays
  • 29 days holiday (including Bank Holidays)
  • Your birthday off!
  • Brand new vibrant office
  • Full training provided
  • Rapidly expanding multi-functional department with plenty of opportunity for growth and progression
  • Free Parking
  • Pension Scheme
  • Genuine progression through the Business

Key Responsibilities of the Collections Agent:

  • Managing cases at the Notice of Debt Recovery/Legal Recovery Action stage
  • Handling inbound and outbound calls in a polite and professional manner
  • Responding to correspondence via email and post
  • Taking payments and negotiating payment arrangements
  • Answering debtor queries by utilising Client systems and reviewing evidence

Skills Required:

  • Excellent IT skills
  • Communication skills
  • Negotiation skills
  • Great attention to detail
  • GCSE in English and Mathematics or equivalent
  • Previous experience in a fast-paced office/call centre environment desirable but not essential
  • Previous experience in debt recovery or payment management desirable but not essential as full training is provided

What's Next?
We have part time and full-time roles available between the hours of 9am - 8pm Monday to Thursday, 9am - 5pm Fridays and 8am - 1pm Saturdays. Availability and working hours can be discussed at interview stage.

So don't wait around, APPLY TODAY for one of these brand-new Collections Agent positions and we will be in touch.

Job Details

Not Specified
Runcorn, Cheshire, United Kingdom
£ £ 20000.00-24500.00 Annual Annual