Job Details

Collections Agent

Not Specified, United Kingdom, £19,469 - £21,600 , Permanent

Posted: 16 hours ago


Nationwide - Telephone Collections Agents - Home based - Full time 40 hours per week £18,811 and performance related bonus with OTE £21,000
Comprehensive benefits package, 28 days holiday, pension, employee discount and reward schemes.
You will need to work on your own laptop running Windows 10 minimum, and plug in headset, no equipment is supplied.
Our Client is looking for home-based Telephone Collections Agents to join their growing business.
As a home-based Telephone Collections Agent, you should be able to demonstrate good negotiation and objection handling skills, empathy, assertiveness, tact, resilience and have the ability to relate to people from a variety of different backgrounds.
The role will have full training provided and is available on a fully employed basis of 40 hrs weekly.
The role:
You will be the first point of contact for customers and by using your listening skills you will help them to achieve the best outcome by establishing their financial circumstances in order to negotiate repayment plans that are both sustainable and affordable.
We have full time permanent positions available (40 hours per week), the operational hours are 8am - 8pm Monday to Thursday, 8am to 5pm Friday, and 8am - 1pm Saturday, shifts will be within these times.
Part-time Candidates would be considered (min 30 hours per week, salary pro rata)
Experience within customer service is required and full training will be provided on joining.
What you will require:
* Clear CRB and a satisfactory Credit Check
* Telephone Collections experience
* Full and satisfactory employment references
* Confident with the ability to work well under pressure and excellent communications skills
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency

Job Details

Not Specified, United Kingdom
£19,469 - £21,600