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Job Details

Collections agent

Bexleyheath, Lancashire, United Kingdom, £18,000 - £21,000 , Permanent

Posted: 3 hours ago

Description:

Proactive Personnel are currently recruiting for a collections agent for a large company that specialises in high court enforcement based in Salford. They are currently going through a period of growth so need someone that is up for a challenge and who wants to progress.

Duties:

  • Take responsibility and maintain an excellent relationship with clients and respond in a timely manner to any requests or queries
  • Allocate and Manage your daily workload
  • Continually Reviewing files to ensure they are 100% accurate to deliver a first class service to your clients Understand the needs and requirements of the Client as a part of this process and ensure they are met
  • Managing the ongoing relationships with clients ensuring SLA's and individual requirements are met
  • Handle any customer complaints or queries in the first instance, escalating these the relevant persons if unable to resolve
  • Completing day to day tasks to include; Post Enforcement Process
  • Ensure the teams email mail box is maintained and all emails are responded to within a 24 hour SLA Accurate set up of Direct Debit Instructions and keeping the number of unpaids to a minimum
  • Maintain Arrangements with defendants, through the use of email, letters, text and telephone and ensure payment of overdue instalments are made in a timely manner
  • Liaise with enforcement officers and reassign cases to maximise collection of debts in full and update clients where required
  • Inbound and outbound phone calls
  • Take payments via bank transfer/credit or debit cards and through the use of the Key IVR system. Dealing with post on a daily basis
  • Dealing with online allocation of work
  • Adhoc duties to assist the Credit Control & Banking Team
  • Minimum expectations to be outlined by your Line Manager
  • Lead by example demonstrating the right behaviours to deliver outstanding service Support the rest of the AW team where required
  • Regular feedback to be provided by your Line manager

Benefits:

  • £18,000-£21,000pa plus bonus
  • Onsite parking
  • Pension
  • Paid overtime
  • Life cover
  • Clear progression path
  • Private Medical

If you are interested in this role please apply or call Proactive Personnel Manchester.

Job Details

1224426716
Bexleyheath, Lancashire, United Kingdom
Permanent
£18,000 - £21,000