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Collections Agent

Motherwell, North Lanarkshire, United Kingdom, £ £ 20000.00-20000.00 Annual Annual, Permanent


Start Date: ASAP
Location: Wigan
Hours: Full time
Reporting into the Financial Controller your primary goal is to provide support to the Finance Department. The main function of the role is to provide an effective support service with core accountabilities including product refunds to our customers
Duties and Responsibilities:
* Resolve customer account queries in a timely manner through the ticketing system
* Approve refunds, communicate to customer and make payment as per KPI\'s
* Respond and defend chargebacks and other payment disputes
* Maintain the refund and chargeback trackers
* Contact customers by telephone who are delinquent and agree repayment plans
* Maintain accurate customer information on customer files
* Provide information to contribute to the reporting of department KPIs
* Provide information to contribute to monthly and weekly cash forecasting
* Provide cover for other team members when necessary
* Proficient Excel user
* Experience in finance function within an Ecommerce or Retail business
* Accurate eye for detail
* Ability to work to tight deadlines
* Promote team spirit
Keywords: accounts assistant, credit control, credit controller, junior accounts, debt collection

Job Details

Not Specified
Motherwell, North Lanarkshire, United Kingdom
£ £ 20000.00-20000.00 Annual Annual