Job Details

Collections Agent - Customer Services

London, West Yorkshire, United Kingdom, £10 , Temporary

Posted: 2 hours ago


Lloyds Banking Group has been supporting customers, communities and businesses in the UK for over 320 years. You could become a part of this journey and make a real difference to the Group's customers.


* Carry out a range of demanding clerical or customer service duties, ensuring that the work is completed accurately and adhere to all specified Bank processes, procedures, standards and relevant external regulations.

* As appropriate oversee the workflow of other colleagues, giving appropriate advice, guidance and direction to ensure work is completed in an efficient and timely manner.

* Respond to a range of demanding enquiries, clarifying customers understanding of the information being given.

* Act as a source of expertise to junior / less experience team members providing coaching as support where necessary and arranging more formal training as appropriate.

* Contribute to the appraisal process, collecting and keeping appropriate data.

* Identify and suggest improvements to new and existing processes / procedures / systems.

* Where required verify and check the work of other colleagues.

* When required support line management with the implementation of changes in own work area.

* Undertake duties at a similar or lower level as required.

If you're interested in the opportunity to make a real difference and help Britain prosper then Lloyds Banking Group could be the place for you.

Interested in this opportunity? To apply, click on the link and you will be sent a response immediately with next steps (please check your junk mail just in case!). Complete an online assessment in your own time and one of our recruitment team will be in touch within 24 hours once you've completed to talk you through the role in more detail let you know what happens next!

Job Details

London, West Yorkshire, United Kingdom