Job Details

Collections Advisors (Cardiff)

Cardiff United Kingdom, CF10 £13 , Temporary

Posted: 23 hours ago


Collections Advisor

Cardiff, CF23

Full time, 37 hours per week (Monday to Friday)

6 months (extension likely)

£12.50 per hour

Tate are working with a very well respected and long serving client who are an energy company looking to recruit a temporary Connections & Engineers Advisor, based in Portsmouth. In this position, you will play a vital role in assisting customers over the telephone regarding their utility bills and logging information.

The Role

Key Duties and Accountabilities:

Inbound and outbound calls
Contacting customers who have fallen behind in their payments
Ownership of a caseload of customers
Collecting payments, looking at long term solutions, educating customers and setting up direct debits
Flexible on industry but must have collections experience (or a role closely aligned with collections) Once fully trained, will be targeted to 6 calls per hour (mix of inbound and outbound)
Receive calls about other general engineering enquiries and provide excellent customer service, transferring to correct departments
Using the in-house database, ensuring all applications are processed efficiently and all necessary information is recorded accurately
All works must be passed and transferred to the correct area in a timely manner
Must be able to work well under pressure and produce high quality work
Excellent attention to detail for all above duties is essential

The Ideal Candidate:

The successful candidate must have and be capable of…

Have previous experience in a customer service role, demonstrating excellent listening skills
Experience in engineering and/or collections advising is admirable
Be proficient in IT with use of Microsoft Excel and MS Office
Have excellent time management skills and attention to detail
Be a team player with good interpersonal skills
Be proactive and a great communicator
Any evidence of guidance or assisting customers through contracts is a bonus

To express interest in this opportunity, please apply today. We look forward to reviewing your application soon.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy

Job Details

Cardiff, United Kingdom