Job Details

Collections Advisor - June 21st Start Date

Glasgow City, Glasgow City, United Kingdom, £18,533 - £21,672 , Permanent

Posted: 3 hours ago


Collections Advisor - Glasgow City Centre -£18,533 - £21,672 DOE plus benefits

Are you experienced in delivering exceptional customer service?

Do you have telephony experience, or would you like to transfer your retail or hospitality experience into this type of role?

Are you looking for a full time, permanent role where you have the opportunity to work for a company that offer career progression?

HRC Recruitment are working closely with a reputable Glasgow based firm to help them appoint their newest team members into their Collection Associate roles. There is full training provided, all you need to have is customer service experience, the right attitude to go the extra mile and a willingness to learn.

Role: Collections Advisor

Hours: 35 - 40 hours per week, Monday to Friday 8am-8pm & Saturdays 9am-2pm

Location: Glasgow City Centre

Salary: £18,533 - £21,672 DOE

Contract: Permanent

Are you who we're looking for?

• Telephony experience is preferred - previous experience handling calls in a confident manner

• If you don't have telephony experience then you will come with strong customer service (retail, hospitality etc) and be willing to move into this type of role

• Basic numeracy skills

• Strong telephone manner, able to naturally build rapport and communicate verbally well

• A natural people person who loves talking to customers and helping them

• Experience within a regulated financial environment is preferred but not essential

What does the day to day look like?

• Managing both inbound and outbound calls

• Call handling and working towards key SLA's and KPI's

• Advising customers on suitable payment plans

• Acting as an ambassador for the brand by using great listening skills

• Handling sensitive calls with empathy, particularly relating to any vulnerable customers

• Deliver outstanding levels of service

• Updating records accurately after each call

• Adhering to company quality guidelines closely

If you are interested click APPLY NOW or contact Ashley in the Glasgow office for more information.

HRC Recruitment is an equal opportunities employer and all applications will be treated as such.

HRC Recruitment acts as both an employment business and an employment agency

Job Details

Glasgow City, Glasgow City, United Kingdom
£18,533 - £21,672