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Collections Advisor

Manchester, Lancashire, United Kingdom, £ £ 24000.00-26000.00 Annual Annual, Permanent


About The Role

Here at 247Money we are currently recruiting for a Collections Advisor to join our team. The Collections Advisor will primarily manage customers' arrears cases on car hire purchase agreements, to identify the most effective solution for both the customer and the business. Customer relationships should be maintained whilst bad debt and company risk is minimised.

You will be responsible for agreeing and negotiating solutions with customers and external parties, in order to bring consumer arrears accounts up-to-date, understanding and using forbearance where appropriate to ensure good customer outcomes, tailoring solutions to customers' individual financial circumstances.

Responsibilities for the Collections Advisor:

  • Collect on customer agreements in arrears, in line with the Arrears Collections Policy, Compliance guidelines, ensuring good outcomes for both the customer and the business.
  • Conduct yourself in a manner that upholds and promotes the CarFinance 247 guiding principles and behaviours.
  • Adhere to QA/Compliance guidelines when communicating with customers either verbally or via written communications.
  • Work to ensure that the highest level of service is consistently delivered to the customer.
  • Apply use of forbearance when collecting on arrears agreements, where appropriate, assessing customer's individual circumstances, and matching solutions to those circumstances
  • Be able to identify and deal with Vulnerable Customers in line with CarFinance 247 Vulnerable Customer Policy.

About The Candidate
  • Essential - previous experience within a collections role.
  • Excellent negotiating and questioning skills.
  • Ability to work autonomously and consistently practice accurate judgement.
  • Excellent verbal and written communication skills.
  • Ability to work under pressure whilst maintaining high attention to detail.

About The Company

Established in 2018, 247 Money is on a mission to become the market-leading car finance provider.

Part of the 247 Group, we're a fast-growing and developing provider that leverages the latest technology to put our customers in control of their finance options. Our processes are industry-leading, and we aim to get customers into their vehicle of choice on the same day they apply.

Our customers are at the heart of what we do. Our highly skilled team is dedicated to providing a personalised service that supports customers throughout the loan life cycle. Communication - listening to our customers, asking the right questions, and providing them with honest, helpful guidance - is central to our business.

At 247 Money, we work hard to provide an open and supportive culture for our team. We're based in Manchester and our lively office is upbeat and positive with a family feel. We work hard but that doesn't mean we forget about having fun!

Staff development and training is a key area of focus for us and we pride ourselves on providing opportunities to progress. A clear career path structure helps to empower individuals within our teams and gives them the skills they need to provide our customers with exemplary service.

Job Details

Not Specified
Manchester, Lancashire, United Kingdom
£ £ 24000.00-26000.00 Annual Annual