Job Details

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Collections Advisor

Chester, Cheshire, United Kingdom, £ £ 25000.00-25000.00 Annual Annual, Permanent





* SHIFTS - 2 Saturdays (8am - 12pm) per month. One week of early shifts (8am - 4pm) and a week of late shifts (Monday, 12pm - 8pm, Tuesday - Thursday, 11am - 7pm & Friday, 10am - 6pm)

Our client is a leader in their field and due to continued growth are now looking for an experienced collections advisor/representative. The main purpose of the role is to manage a portfolio of arrears customers within agreed timescales to ensure the business meets its performance targets, together with due regard to all regulatory requirements.

Duties and Responsibilities

* Collections activity on all overdue active agreements

* Provide excellent service to all customers both internal and external and embrace the principles of Treating Customers Fairly

* Negotiate recovery of outstanding payments with customers by identifying the reason for the overdue payment(s), to prevent contractual loss. Identify and flag Vulnerable Customers and ensure we treat customers fairly

* Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer

* Ensure call handling and service quality is maintained at required standards

* Act as role model to ensure vision and values are embedded within the team

Skills and Experience

* Quickly assimilate situations and present effective solutions

* Basic understanding of motor finance business

* Working knowledge of all regulations related to collections activity

* Flexible approach to working

* Working knowledge of Microsoft Office applications

* Basic understanding of technologies and MI

* Working knowledge of departmental and business policies and procedures that will support the call centre environment

* Team player with excellent interpersonal skills.

* Good verbal and written communication skills

* Ability to communicate with all levels

If you feel you have the skills and experience please upload your CV in the first instance

Job Details

Not Specified
Chester, Cheshire, United Kingdom
£ £ 25000.00-25000.00 Annual Annual