Job Details

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Collections Advisor

Bournemouth, Dorset, United Kingdom, £ £ - Annual Annual, Permanent


Are you looking for a new and exciting role?

Are you looking to start a career with full training and excellent benefits?

If you have the will, commitment, and motivation, we will empower you with the skill so whether you have worked in an office space before or not, we can train you through our first-class training Academy.

We take our roles and responsibilities very seriously which is why we have created an open, fun, and quirky office space which includes our very own Café along with highly skilled chefs who keep us fuelled throughout the day. Our café area is a relaxed space to catch up with a colleague, listen to the music that we stream throughout the day and enjoy our Chef's amazing homemade breakfast and lunch which is heavily subsidised.

What will you be doing?

We are looking for employees to work in our Collections Team. In this role you will be responsible for identifying the root cause of a customer's difficulties in making payment and finding the best solution based on the customers individual circumstances.

About this role?

Completing both inbound and outbound contact to customers as well as written communication to look at resolving a customer's arrears.
Identifying the root cause to a customer's arrears through active listening and reactive questioning
Reaching an outcome that fits their need whilst ensuring we are working towards the business aims.
Ensuring that we are providing the right support to customers who are presenting signs of vulnerability.
Meeting company and regulatory standards to ensure we are not putting the customer or the business in any potential risk.
Communicating potential risks to the customer ensuring we are delivering these in the right manner to both create urgency but also ensure the customer isn't feeling pressured

What are we looking for?

Self-motivated and comfortable working with targets and deadlines
Excellent communication and organisational skills
Excellent telephone manner
Resilient and empathetic

Please apply or get in touch for more information

Job Details

Not Specified
Bournemouth, Dorset, United Kingdom
£ £ - Annual Annual