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Collections Advisor

Solihull, West Midlands, United Kingdom, £ £ 18000.00-21500.00 Annual Annual, Permanent


Collections Advisor

Industry: Financial services

Location: Shirley (Birmingham)


Salary: £18,000 - £21,500 per annum (Dependant on experience)

We currently have several exciting opportunities for a Collections Advisor to join our Solihull based Customer Collections Team for an Award-winning UK retail bank.

If you have come from a customer service background and have the confidence speaking to people on the phone as well as showing a level of empathy and the ability to demonstrate negotiation skills, then please do apply.

Key responsibilities:

Working closely with customers who are in early arrears to help bring their accounts back into good health, agreeing repayments that are affordable and sustainable.

They do this by taking the time to understand the customer\'s individual situation, showing empathy and respect, and providing fair outcomes and positive experiences all times.

We pride ourselves on our fair and ethical approach and helping each customer on their road to financial recovery, so if you are a customer focused individual, who enjoys talking to people and would like to make a real difference to the customers you interact with, then we are keen to hear from you.

Skills required:

As a Collections Advisor you will excel at listening, be able to explain things clearly and have an empathetic approach, tailoring each call to the individual customer\'s needs. You will have the confidence to take ownership, using your knowledge and experience to ensure that every single customer you speak to will put the phone down feeling valued.

We know our people are our biggest investment, which is why we take the time to ensure every new joiner to our team receives our comprehensive training. We value behaviours over direct experience therefore if you can demonstrate a flair for customer communications, empathy, and excellent listening skills then you could be just what we need.


At STB you will not be a small cog in a big wheel, you will have the autonomy to use your skills and experience to drive our business forward and have a tangible effect on our success. In return you will receive a competitive salary package, inclusion in the company bonus scheme, share save scheme and a suite of flexible benefits and discounts that you can opt into to suit your lifestyle, from gym membership to private medical cover.

As a business we celebrate achievement and have a range of generous recognition schemes that reward both individual and team successes. We also offer free fruit, hot & cold drinks throughout the day and have an onsite canteen offering hot and cold food and a pool table to help you unwind during breaks.

We offer excellent in-house training and development schemes and a range of external qualifications to enable your progression and career development. Every single member of our team has a personal development plan to help them achieve their goals, whatever their career ambitions.

Additional details:

Our opening hours are 8.00am to 7.00pm Monday to Friday and 9.00am to 1.00pm on a Saturday (37.5 hours per week). We offer a flexible shift pattern across our hours of business with both full and part time opportunities available

Job Details

Not Specified
Solihull, West Midlands, United Kingdom
£ £ 18000.00-21500.00 Annual Annual