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Collections Advisor

Cheadle, Cheshire, United Kingdom, £ £ 24000.00-34000.00 Annual Annual, Permanent


Collections Adviser - Financial Services

We are working with a growing business that has a fantastic team of top talented people across the country. They are a market leader providing bespoke finance solutions to SME and Corporate businesses. If you like a fast paced, exciting environment where you can make a difference, then this could be the role for you.

The Collections Advisor will primarily manage customers' arrears cases, to identify the most effective solution for both the customer and the business. Customer relationships should be maintained whilst bad debt and company risk is minimised. You will be responsible for agreeing and negotiating solutions with customers and external parties, in order to bring consumer arrears accounts up-to-date, understanding and using forbearance where appropriate to ensure good customer outcomes, tailoring solutions to customers' individual financial circumstances.

Key Responsibilities - Collections Adviser

  • Collect on customer agreements in arrears, in line with the Arrears Collections Policy, Compliance guidelines, ensuring good outcomes for both the customer and the business
  • Work to ensure that the highest level of service is consistently delivered to the customer.
  • Apply use of forbearance when collecting on arrears agreements, where appropriate, assessing customer's individual circumstances, and matching solutions to those circumstances
    Be able to identify and deal with Vulnerable Customers in line with the Vulnerable Customer Policy.

Skills Required - Collections Adviser

  • Previous experience within a collections or recoveries role
  • Excellent negotiating and questioning skills
  • Ability to work autonomously and consistently practice accurate judgement
  • Excellent verbal and written communication skills
  • Experience within Financial Services is beneficial but not essential

This is an excellent opportunity with a market leading business, with endless internal opportunities, we highly recommend you getting in touch for more details.

Collections Adviser / Recoveries Agent / Collections Executive / Credit Controller / Credit Control / Recoveries

Job Details

Not Specified
Cheadle, Cheshire, United Kingdom
£ £ 24000.00-34000.00 Annual Annual