Job Details

Collections Advisor

Church, Lancashire, United Kingdom, £17,860 , Permanent

Posted: 6 hours ago


Collections Advisor

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Collections Advisor



36.5 per week

£17860 + Benefits

***Start Early July***

About us

Studio is one of the largest direct mail order businesses in the UK. We offer a personal shopping service to 1.7 million customers each year online via our studio.co .uk and ace.co .uk websites and our well-loved catalogue. We are based in Clayton-le-Moors, Accrington with great motorway links across the North West of England.

About the Opportunity

At Studio, we are constantly evolving to meet our customers' needs and we now have opportunities for Collections Advisors, based in Clayton-le-Moors, Accrington.

Our Collections Advisors are responsible for reviewing accounts and contacting customers who have missed payments to talk them through the different financial options that are available to them.

As a Collections Advisor, you will need to build rapport and go the extra mile to ensure empathy and compassion is portrayed in a professional manner. Speaking with customers to understand their situation, you will offer support to help minimise their arrears and to get them back on track with their payments. Our Collections Advisors work within our company guidelines to maintain high standards and to provide the best possible outcome and experience for our customers.

Hours of work

Full time (36.5 hours per week), working to a rolling shift pattern (8am-4pm, 10am-6pm, 12pm-8pm), alternating weekly with 1 Saturday every 4 weeks (9am-5pm).

Who are we looking for?

* Experience of working within the retail, financial services sector

* Experience of working and delivering in a regulated environment

* Working knowledge of financial standards and guidelines - e.g. FCA, TCF, Data Protection

* Ability to deliver in a fast-paced target driven environment

* Is delivery and customer focussed

* Excellent communication skills both written and verbal

* Ability to listen and build rapport quickly and effectively

* Ability to remain calm and professional at all times

* Is analytical, pragmatic and systematic in approach

* High attention to detail

* Self-motivated and able to work as part of a team

* IT literate

Why Studio?

Studio is a growing business, and this is a great time to join us and be part of our evolution and transformation. We have a lot of experienced colleagues who will tell you they love working here because of the people and the opportunities to develop. We have a fast-paced environment and our offices have a friendly and informal feel to them, no suits required to do a great job here!

We offer a great benefits package including flexible working hours and free parking, and would love to hear from you if you think we could be the right company for you

Job Details

Church, Lancashire, United Kingdom