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Job Details

Collections Advisor

Moore, Greater Manchester, United Kingdom, £20,000 - £25,000 , Permanent

Posted: 16 hours ago

Description:

Debt Advisor - Immediate Start
Manchester
£20,000 OTE £25K
My client is looking for several debt and collections Advisors for their company in Stockport. You'll be part of a high performing, fast-paced team who always strive to exceed cash and reduction of debtor's targets whilst maintaining excellent customer experience. This role is fast-paced working across multiple platforms with the aim to provide a first-time resolution service to a portfolio of business customers.
They will provide training and on-going support from their experienced Collections advisors. In addition to their very competitive basic salary, they also offer a Commission Scheme where you can earn up to an additional £400 - £450 per month.
What you'll be doing
* Speaking with customers and managing high volumes of accounts that are in arrears, with the aim of recovering the payment due by understanding the customers circumstances and coming to an affordable solution
* A combination of handling inbound and outbound telephone calls, in particular displaying high levels of compassion, accuracy and conversational skills
* Being able to have challenging conversations and resolve disputes at first point of contact where possible.
* Adding accurate notes, updating our systems and ensuring the correct actions are taken in line with our recovery processes
* Ability to use multiple systems and prioritise your workload
* Providing an excellent service, ensuring that the customer is at the heart of everything you do
The successful candidate will have;
* Understanding of the Collections process,
* B2B collections experience
* Excellent customer service skills with experience of negotiation and influence
* Any previous exposure to working in a targeted driven environment
* Good Excel skills
* Sound knowledge of bed debt reduction
* Be fluent in verbal and written English
* Have an eye for detail and accuracy
* Show compassion, be confident, professional and have the ability to have challenging conversations
Interested in this role then CLICK APPLY today or contact Lisa on (phone number removed) for more details

Job Details

1248168037
Moore, Greater Manchester, United Kingdom
Permanent
£20,000 - £25,000