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Collections Advisor

Trowbridge, Wiltshire, United Kingdom, £ £ 20923.00-27000.00 Annual Annual, Permanent

Description:

Collections Agent
Chester
£20932 - £27000
Monday - Friday (2 shifts)
Saturdays on a Rota
Our Client is currently looking to recruit an experienced collections agent to join their team in Chester. The main purpose of the role is to manage a portfolio of arrears customers within an agreed timescale to ensure the business meets its performance targets.
Key Responsibilities
* Collections activity in all overdue active agreements
* Provide excellent service to all customers both internal and external and embrace the principles of Treating Customers Fairly
* Negotiate recovery of outstanding payments with customers by identifying the reason for the overdue payments, to prevent contractual loss.
* Identify and flag Vulnerable Customers and ensure we treat customers fairly
* Negotiating with customers to ensure a satisfactory outcome for both the company and the customer
* Ensure call handling and service quality is maintained at required standards
* Act as a role model to ensure vision and values are embedded within the team
Performance Measures
Monthly targets based on departmental and business Bad Debt provision plans
Individual targets set to ensure the department exceeds business expectations
* Call quality measures
* Calls per hour
* RPC's per hour
Skills
* Flexible approach to working
* Working knowledge of Microsoft Office applications
* Basic understanding of technologies and MI
* Working knowledge of departmental and business policies and procedures that will support the call centre environment
Attitude
* Team Player with excellent interpersonal skills.
* Good verbal and written communication skills
* Ability to communicate with all levels
Training and Education
Knowledge of FCA would be an advantage

Job Details

1237420982
Not Specified
Trowbridge, Wiltshire, United Kingdom
Permanent
£ £ 20923.00-27000.00 Annual Annual