Job Details

Collections Advisor

Lancashire, Lancashire, United Kingdom, Permanent

Posted: 2 hours ago


We take the wellbeing of our staff and stakeholders seriously. During the Covid-19 pandemic, Chubb continues to ensure that our customer premises, assets and people remain safe and secure. Every Chubb employee will work within government guidelines to minimise interaction and maintain social distancing, on our own premises and beyond. To that end, our talent acquisition team and hiring managers will utilise phone and video interviewing to ensure candidates remain safe whilst receiving the best possible interview experience.

Chubb now has an opportunity for a Collections Advisor to join our large Customer Collections department in Blackburn. The main goal of the Collections Advisor role is to contact customers to collect outstanding account balances, work with customers to understand their situation and resolve outstanding payment issues.

What will I be doing as a Collections Advisor?

Work to targets for monthly cash collection and quarterly aged debt
Negotiate payment plans, follow up failed promises to pay and resolve disputes
Update customer account information
Reconciliation of customer accounts
Prepare overdue debts for legal action
To be successful in this role you will:

Have strong customer service skills which can be phone based or face-to-face
Be experienced in working towards targets
Have strong communication skills with the ability to build relationships
Be able to work on your own initiative as well as part of a team
Prior experience in collections is not required
What can we offer you?

Competitive salary
24 days holidays plus bank holidays
Generous pension scheme
Employee scholarship scheme
A central Benefits programme that offers a wide variety of discounts, soon to include Health & Wellbeing services
Bravo Awards which recognise outstanding contributions from all employees and encourage excellence
More about us:
Creating solutions for people and our planet, our company values are our absolutes - RESPECT, INTEGRITY, INCLUSION, INNOVATION & EXCELLENCE. We work and win together, while never compromising our values.

Chubb is a leading provider of fire safety and security solutions & services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our 14,000 employees in 250 branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.3 million sites around the world. Chubb is a part of Carrier Global Corporation, the leading global provider of healthy, safe and sustainable building and cold chain solutions.

We welcome applications from talented Customer Collections Advisors, Customer Service Advisors, Customer Service Administrators, Collections Advisors, Call Centre Agents, Crew Members or Shift Supervisors who live within a commutable distance of Blackburn, Darwen, Accrington, Rossendale, Burnley, Clitheroe, Chorley, Leyland and Preston.


Job Details

Lancashire, Lancashire, United Kingdom