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Job Details

Collections Advisor

Ripon, Dorset, United Kingdom, £22,000 , Permanent

Posted: 2 hours ago

Description:

Collections Advisor - £22k

Are you an experienced Collections Advisor looking for a new exciting role? You do not want to miss this….

Join a highly successful smart home innovations business (part of a leading FTSE 250 company) providing products, technology & finance - This business is experiencing considerable growth over the coming months together with new products due to be launched next year, so there could not be a more exciting time to join this Bournemouth based company!

We are looking for an experienced Collections Advisor with a proactive, solutions-seeking mindset to join our team in Bournemouth. You will be part of the day-to-day Collections team and play an instrumental role in driving improvements across the business. We place our customers at the forefront of what we do and we are looking for a collections advisor who will play a key role in delivering our ambitious plans, ensuring that learning from customer feedback is adopted across the business.

Responsibilities of our Collections Advisor;

* Call customers who have outstanding payments and organise their repayment plan;

* Set up new finance applications;

* Process credit card payments;

* Overcome challenging conversations by providing the highest level of customer service;

* Update customer records on our bespoke CRM system;

* Manage customers through the company collections process, issuing letters and emails in line with procedures;

* Proactively resolve any problems customers may be experiencing;

* Manage customers through the company collections process, issuing letters and emails in line with procedures;

* Proactively resolve any problems customers may be experiencing.

The Ideal Candidate

* At least 6 months experience within a similar role;

* Proficient user of Microsoft Excel;

* Good problem solver;

* Excellent telephone manner;

* Excellent communication skills;

* Enjoy working in a fast paced environment;

* Team Player

What's in it for you?

* Competitive salary - £22k

* Performance related pay reviews;

* Excellent progression opportunities across the business as we expand;

* Ongoing personal development;

* Early probation for employees who excel;

* Being a part of an expanding company;

* Company Pension Scheme;

* 28 Days annual leave entitlement (including Bank Holidays).

If you believe you are the Collections advisor we are looking for, apply now by sending your CV and covering letter to be considered

Job Details

1217967257
Ripon, Dorset, United Kingdom
Permanent
£22,000