Job Details

Collections Advisor

Church, Lancashire, United Kingdom, Permanent

Posted: 2 hours ago


Specialised Collections Advisor

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Specialist Collections Advisor


36.5 hours per week


About us

Studio is one of the largest online value retailers in the UK. We offer a personal shopping service to 1.8 million customers each year online via our fantastic Studio & Ace websites and our catalogue. We are based in Clayton-le-Moors, Accrington with great motorway links across the North West of England.

About the Opportunity

At Studio we are constantly evolving & transforming, and we now have an exciting opportunity for a Specialist Collections Advisors to join our busy, growing Financial Services team.

The role will be based in our office in Clayton-Le-Moors. It is a Monday to Friday position (Mon-Thu 8am-4pm, Fri 8am-3pm).

Main responsibilities:

* Evaluating 3rd party payment proposals received to maximise commercial gain for EGL

* Effectively dealing with DCA and 'debt purchaser' requests, ensuring that all SLAs and compliance needs are met

* Delivering and maintaining own and EGLs compliance, adhering to all risk and compliance standards

What we are looking for:

* Experience of working within the retail, financial services sector

* Experience of working and delivering in a regulated environment

* Working knowledge of financial standards and guidelines - e.g. FCA, TCF, Data Protection

* Ability to deliver in a fast-paced target driven environment

* Is delivery and customer focussed

* Excellent communication skills both written and verbal

* Ability to listen and build rapport quickly and effectively

* Ability to remain calm and professional at all times

* Is analytical, pragmatic and systematic in approach

* High attention to detail

* Self-motivated and able to work as part of a team

* IT literate

Why Studio?

Studio is a growing business with a developing Financial Services team. This is a great time to join us and be part of our evolution and transformation. We have a lot of experienced colleagues who will tell you they love working here because of the people and the opportunities to develop. We have a fast-paced environment and our offices have a friendly and informal feel to them, no suits required to do a great job here!

We offer a great benefits package including flexible working hours and free parking, and would love to hear from you if you think we could be the right company for you

Job Details

Church, Lancashire, United Kingdom