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Job Details

Collections Advisor

Yeovil, Dorset, United Kingdom, £22,000 , Permanent

Posted: 16 hours ago

Description:

Collections Advisor - £22k

Are you an experienced Collections Advisor looking for a new exciting role? You do not want to miss this….

Join a highly successful smart home innovations business (part of a leading FTSE 250 company) providing products, technology & finance - This business is experiencing considerable growth over the coming months together with new products due to be launched next year, so there could not be a more exciting time to join this Bournemouth based company!

We are looking for an experienced Collections Advisor with a proactive, solutions-seeking mindset to join our team in Bournemouth. You will be part of the day-to-day Collections team and play an instrumental role in driving improvements across the business. We place our customers at the forefront of what we do and we are looking for a collections advisor who will play a key role in delivering our ambitious plans, ensuring that learning from customer feedback is adopted across the business.

Responsibilities of our Collections Advisor;

* Call customers who have outstanding payments and organise their repayment plan;

* Set up new finance applications;

* Process credit card payments;

* Overcome challenging conversations by providing the highest level of customer service;

* Update customer records on our bespoke CRM system;

* Manage customers through the company collections process, issuing letters and emails in line with procedures;

* Proactively resolve any problems customers may be experiencing;

* Manage customers through the company collections process, issuing letters and emails in line with procedures;

* Proactively resolve any problems customers may be experiencing.

The Ideal Candidate

* At least 6 months experience within a similar role;

* Proficient user of Microsoft Excel;

* Good problem solver;

* Excellent telephone manner;

* Excellent communication skills;

* Enjoy working in a fast paced environment;

* Team Player

What's in it for you?

* Competitive salary - £22k

* Performance related pay reviews;

* Excellent progression opportunities across the business as we expand;

* Ongoing personal development;

* Early probation for employees who excel;

* Being a part of an expanding company;

* Company Pension Scheme;

* 28 Days annual leave entitlement (including Bank Holidays)

Job Details

1188740909
Yeovil, Dorset, United Kingdom
Permanent
£22,000