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Job Details

Collections Advisor

Leeds, West Yorkshire, United Kingdom, £25,000 , Permanent

Posted: 3 hours ago

Description:

Affordability Executive

Leeds City Centre (Flexible working)

£20,000 - £25,000 + Great Benefits and Annual Bonus

37.5 hours per week, 5 days out of 7

Our client is a market leading company in the gaming sector. We are keen to speak with Affordability Executives to join them on a permanent basis, you'll be joining a brand new team, process and function so you'll need to be up for a challenge.

What jobs might you have done before?

Debt Advisor, Credit Risk, Credit Controller, Collections Advisor to name a few, you'll need to be able to have tricky conversations where empathy and patience is key.

What will you be doing?

Working with customers to carry out affordability reviews; you'll do this by analysing documents and data and gambling habits to ensure the customer is acting in a responsible way

You'll be reviewing documents and information provided by our customers to assess their affordability

You'll also utilise information provided by our 3 rd party provider to understand customer

affordability

You'll make decisions on appropriate outcomes following affordability reviews

You'll spot potentially fraudulent information and escalate as appropriate

You'll ensure that service level agreements are met for all affordability cases

You'll be speaking to customers via phone/email/chat to understand their affordability

You'll focus on providing a great customer experience throughout the affordability proces

Who will you be?

This opportunity is pretty unique and is industry specific, we do believe that if you have covered the majority of the below you'll be a good fit.

You'll be able to address potentially difficult conversations in a confident and clear manner

You'll be open to change and new ways of working

You'll be able to work under pressure and to strict deadlines

You'll be passionate about the customer experience

You'll have strong analytical skills, with an eye for detail

If this role sounds like it might be of interest apply today for an initial conversation.

Affordability Executive

Leeds City Centre (Flexible working)

£25,000 + Great Benefits and Annual Bonus

37.5 hours per week, 5 days out of 7

Our client is a market leading company in the gaming sector. We are keen to speak with Affordability Executives to join them on a permanent basis, you'll be joining a brand new team, process and function so you'll need to be up for a challenge.

What jobs might you have done before?

Debt Advisor, Credit Risk, Credit Controller, Collections Advisor to name a few, you'll need to be able to have tricky conversations where empathy and patience is key.

What will you be doing?

Working with customers to carry out affordability reviews; you'll do this by analysing documents and data and gambling habits to ensure the customer is acting in a responsible way

You'll be reviewing documents and information provided by our customers to assess their affordability

You'll also utilise information provided by our 3 rd party provider to understand customer

affordability

You'll make decisions on appropriate outcomes following affordability reviews

You'll spot potentially fraudulent information and escalate as appropriate

You'll ensure that service level agreements are met for all affordability cases

You'll be speaking to customers via phone/email/chat to understand their affordability

You'll focus on providing a great customer experience throughout the affordability proces

Who will you be?

This opportunity is pretty unique and is industry specific, we do believe that if you have covered the majority of the below you'll be a good fit.

You'll be able to address potentially difficult conversations in a confident and clear manner

You'll be open to change and new ways of working

You'll be able to work under pressure and to strict deadlines

You'll be passionate about the customer experience

You'll have strong analytical skills, with an eye for detail

If this role sounds like it might be of interest apply today for an initial conversation

Job Details

1179879538
Leeds, West Yorkshire, United Kingdom
Permanent
£25,000