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Collections Advisor

Aberdeen, Northamptonshire, United Kingdom, £ £ 24000.00-28000.00 Annual Annual, Permanent


This Collections Advisor is for a rapidly growing broker/lender within the asset finance sector. The ideal individual will play a key part in the collections team and will be given full training and support.

The Collections Advisor will provide assistance and payment solutions to the company's customers who may be in financial difficulties and comply with regulatory and company policies at all times.

You will deal with incoming and make outbound calls to customers in arrears to discuss payment options. Dealing with customers queries, payment plans and managing arrears. The busy Collections team provide technical and product-specific support to team members and customers.

Key Responsibilities include:

Achieve set revenue targets and call quality objectives.
Assisting customers in the early stages of arrears.
Advise and influence clients' customers on the payment options for debt recovery.
Handle each call promptly and precisely, updating records accordingly.
Display the highest level of verbal and written communication to our customers.
Managing customers' expectations.
Providing support to customer relations department.
Input customer-related data accurately and efficiently.
Take responsibility for resolving disputes, ensuring that caller concerns are actioned correctly and all parties are notified.
Ensuring full understanding of the Company's quality standards and expected standards of service in support of this role.
We are really keen to speak to people with experience as a Collections Advisor within the asset/automotive finance sector. This position may also be suitable for an experienced collections individual within other sectors or as a Collections Agent/Collections Manager.

The Collections Advisor is a full-time, office-based position, boasting a generous bonus scheme, and lots of career progression opportunities due to the company's growth plans. Offering a competitive basic salary of £24k - £28k and tailored package (pension, etc.) for the experienced Collections Advisor.

If your experience matches our criteria, we will be in touch with the next steps.

By applying, you will register as a candidate with Adam Butler Consultancy. Our Privacy Policy which explains how we will use your information can be viewed on our website: .

This vacancy is being advertised by Adam Butler Limited. The services advertised here are those of an Employment Agency. No terminology in this advert is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we are pleased to accept applications from all sections of the community. Any qualifications listed are indicative and we confirm that we are willing to accept applications from people holding equivalent qualifications.

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Job Details

Not Specified
Aberdeen, Northamptonshire, United Kingdom
£ £ 24000.00-28000.00 Annual Annual