Job Details

Collections Advisor

Washington, Kent, United Kingdom, £21,000 - £23,000 , Permanent

Posted: 13hours ago


Interested in working in or have experience in the Financial Sector? Strong outbound financial services Customer Service and/or collections experience? We are currently looking for individuals to work on a Permanent basis for this highly reputable worldwide concern based in their Chester offices. Great place to work with a strong company philosophy and great team atmosphere. Excellent career prospects and benefits available…

Day to day your role will involve but not be limited to:

·Outbound calls to existing customers regarding their accounts

·Agreeing realistic (based on customer Income & Expenditure) and sustainable payment plans or lump sum payments in line with company directives

·Adherence to KPI's and SLA's

·Always adhering to a high level of customer service

·Adhering to company procedure and policy in line with best practice

·Prioritise workload

In order to be considered for this role you must:

·Have excellent phone based financial services customer service and/or collections experience

·Be able to show empathy but also communicate necessary actions

·Be a good problem solver and communicator

In return, you can expect a first year's remuneration of £21,000 working 37.5 hrs /week (Monday - Friday shifts to incorporate 8am-8pm Monday-Thursday & 8am-6pm Friday) plus 1 in 3 Saturday mornings. Excellent benefits and bonus scheme associated with a multinational

Job Details

Washington, Kent, United Kingdom
£21,000 - £23,000