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Collections Advisor

Glasgow, Lanarkshire, United Kingdom, £ £ - Annual Annual, Permanent


Job Title: Advisor

Start date: Monday 9th November 2020

Salary: £18,137p.a. + benefits

Shifts: Fixed shifts available

Location - Glasgow based

Due to the Coronavirus pandemic we are looking at home working solutions for upcoming training groups. Initial training will be carried out at home, you will then be asked to return to office to carry out Grad bay. Please note this is subject to change.

If you are successful in your interview, you would be eligible for this if you have:

* A laptop/ A desktop

* Sufficient Broadband/Wi-Fi

* A mobile phone

* A USB Headset or Headphones

Our Client is one of the largest utility companies in the world focused on delivering a sustainable, greener energy future.

As a Home Mover Customer Service Advisor you are the first point of contact for our client\'s customers.

As a Customer Service Advisor, your role will be to resolve inbound queries relating to change of tenancy and welcoming customers to their new supplier. You will also be dealing with the cash collection of accounts while meeting KPI and sales targets and delivering a high standard of customer service.

What we need from you:

•You have at least 1 years continuous experience within a debt collections environment.

•You are able to win agreement and support for a position or desired outcome.

•You are aware of your emotional \'triggers\' and how to control these to ensure you remain calm and productive.

•You maintain a strong sense of focus on results, driving tasks and projects to completion to a tight deadline.

•You are driven and motivated to work towards multiple KPIs and targets for financial rewards.

•You demonstrate a deep and genuine concern for the wellbeing and welfare of others

•You make quick, confident, and clear decisions, even when faced with limited information

What\'s in it for you?

•Full time permanent contract - 40 hours per week.

•Comprehensive training to ensure you have the tools to do your job.

•Kura Perks - get discounts and offers from some great businesses such as high street stores, restaurants, holidays etc…

•Kura Kudos! - get recognised throughout the business for your hard work!

•Weekly Wellbeing sessions.

•Development and Progression opportunities, such as secondments.

•Cycle To Work Scheme

•Dress down work environment.

•Refer a friend Scheme.

If you want to be part of a forward-thinking team where you will have the opportunity to grow & develop personally, helping to shape and drive our business forward, then this could be the right role for you

Job Details

Not Specified
Glasgow, Lanarkshire, United Kingdom
£ £ - Annual Annual