Job Details

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Collections Advisor Home Based

Skipton, Yorkshire, United Kingdom, £ £ 21714.00-23500.00 Annual Annual, Permanent


Collections Advisor - Mortgage Services
Home-based (within 1hr commute from Skipton)
Salary: up to £21,714.00 + great benefits
Hours: 40 hours per week
Contract type: Permanent
Immediately available!

Our prestigious and global client is committed to delivering a high level of service to their valued clients and customers and are now looking for new talent to join their Mortgage Services Contact Centre.

Our client is a leading provider of end-to-end mortgage solutions for clients, partners, patrons, consumers, and investors. From superior support services to stellar asset valuation and risk management expertise, our client supports the complete life cycle of mortgage products and services and provides best-in-class solutions for investors, lenders, asset holders and consumers.

This is an excellent opportunity if you are keen to develop your customer service skills and your expertise in a financial services organisation within mortgage servicing.

Who are we looking for?
We are looking for individuals who want a career, not just a job; people who have passion, drive and focus.

Whether you already have proven ability to deliver an excellent level of customer service or simply have the right attitude and want to be part of our customer-focussed team - we want to hear from you!

Our client will deliver robust training to pull on your strengths and ensure that you have the tools and knowledge to be the best you can be!

We are looking for candidates with the following skills and experience:

  • Previous experience working within a Customer Service telephony role is ideal
  • Competent in use of Microsoft Office, including Word, Excel and Outlook
  • Experience working within Financial Services would be of advantage
  • Ability to adhere to strict governance, process and policy
  • Quality driven with excellent attention to detail

What will you be doing?
Providing excellent customer service is key as you will be the first point of contact in their frontline team. The role will see you dealing with incoming account queries and payment requests from both customers and 3rd parties.
You will be able to understand and discuss individual financial circumstances relative to their mortgage payment commitments.

The role involves and is not limited to:
  • Answering inbound calls and taking responsibility to identify and satisfy the customers' requirements
  • Making an informed assessment at first point of contact to understand if you can fulfil the needs of the call or "hand-off" to appropriate colleague or department
  • Maintaining a high level of functional and technical expertise on policies and solutions, in line with appropriate skill set/mandate.
  • Being a team player and assisting colleagues where required
  • Delivering on Key Performance Indicators (KPI's) including quality, complaints handling, productivity and knowledge building
  • You will be expected to work to agreed goals and you will be a quality driven individual, making sure you meet the required standards for both transactional and telephony processes
  • Acting with professionalism is with utmost importance as responsibilities of the role also include identifying, handling and recording customer complaints in-line with company policy.

Selection Process:

All applicants will be required to complete three short assessments which are designed to measure your numerical, checking, and verbal reasoning. These assessments should take around 45 minutes to complete. Successful candidates will be invited to a competency interview via Microsoft Teams.

Working Pattern: A fully flexible contract requires availability for 40 hours per week between 8.00am and 8.00pm Monday to Friday including Bank Holidays where you will be scheduled on a rotational basis, and 9.00am-1.00pm Saturday. (Saturday hours may be extended to 4.00pm at month end)

You must be able to pass a financial background check.

Benefits include:
  • Remote working
  • Excellent pensions scheme
  • Life Assurance
  • Group Income Protection
  • 25 days annual leave with the option to purchase up to an additional one week's entitlement
  • Shareholder Incentive Plan
  • Spouse Lifer Assurance
  • Health Screening
  • Critical Illness Cover
  • Dental Insurance
  • Health Cash Plan
  • Discounted Benefits
  • Private Medical Insurance

If the above sounds like of interest and you would like to proceed with the position, click apply today!

Job Details

Not Specified
Skipton, Yorkshire, United Kingdom
£ £ 21714.00-23500.00 Annual Annual