Job Details

Collections Advisor - Birmingham

Birmingham United Kingdom, B1 £21,000 - £25,000 , Permanent

Posted: 15 mins ago


Collections Advisor - Birmingham
40 hours per week
Flexible shift patterns, Mon - Sun 8am-8pm
Salary £21,000 - £25,000 depending on experience + bonus scheme

CCA are on the look out to recruit enthusiastic Collections Advisors (working from home) with a passion for amazing customer service to join our Customer Operations Team.

Do you have and a proven track record in customer service and consumer debt collection?

Are you dedicated and want to commit to an exciting journey?

Are you responsible, and want to help build a business that delivers a meaningful difference to society?

If this is you then we want to hear from you…..

What your role will look like -

Handle all day to day collections contact with borrowers that are having difficulty making repayments.
Be responsible for minimising customer arrears by chasing debt via telephone, email, letter etc, ensuring you adhere to UK legislation and regulation.
Use our policies to ensure that customers who miss payments are contacted to bring their account back into order.
Demonstrate an ability to ask open and probing questions in order to understand each customer's situation.
Take responsibility for regulatory communications, ensuring they are sent out promptly and meet all requirements.
Provide additional support with our ongoing customer inbound and outbound contact, picking up emails and calls as required.
Support the Customer Service Manager in the development of customer service communications.
You'll learn our products inside out and build relationships with our customers to understand their needs, assist them with product applications, and support them through the product life cycle.

What's in it for you -

Generous company benefits including a pension scheme, health and life assurance, 25 days holiday, an extra day off on your birthday, gym discount (with PMI), childcare benefits, flexible working and many other perks!

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting you CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 48 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 48 months inactivity your CV will be deleted permanently from our database

Job Details

Birmingham, United Kingdom
£21,000 - £25,000